Compaq Presario XP Number not Valid

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Haggar - 06 Jun 2007 18:04 GMT

A friend bought a Compaq Presario from Future Shop. It has a valid XP
sticker on the case, but when the Microsoft validation tool sees it, it
refuses to accept it as a valid Product number. Is there a work around for
this? She never recieved any media from them for the computer.

1) Buying XP and not having the appropriate drivers for the board.??

2) Obtaining a set of restore disks??

3) Buying another computer??

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paulmd@efn.org - 08 Jun 2007 15:24 GMT

> A friend bought a Compaq Presario from Future Shop. It has a valid XP
> sticker on the case, but when the Microsoft validation tool sees it, it
[quoted text clipped - 6 lines]
>
> 3) Buying another computer??

4) Make it Future Shop's (OR HP's) problem. Tell them your issue, and
since you bought the machine form them, would they please fix the
issue. If they don't fix it free, become progressively less nice, up
to, and including getting the credit card company involved.

(PS: shops can be brutal, back up any important documents first!, they
might just do a system restore)

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Ben Myers - 08 Jun 2007 20:35 GMT

Odds are that Future Shop installed XP using a generic OEM version of XP. The
codes on the HP, Compaq, Dell, IBM-Lenovo, and Gate-machines are all keyed to
work with a vendor-specific version of the Windows install. There are ways of
dealing with this, beyond the scope of this newsgroup.

By all means, Future Shop has to sort it all out, and a threat to report them to
the Microsoft software police-and-lawyers for software piracy would get a
response really fast... Ben Myers

>> A friend bought a Compaq Presario from Future Shop. It has a valid XP
>> sticker on the case, but when the Microsoft validation tool sees it, it
[quoted text clipped - 14 lines]
>(PS: shops can be brutal, back up any important documents first!, they
>might just do a system restore)

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HaGGaR - 08 Jun 2007 22:32 GMT

thanks all for the suggestions

> Odds are that Future Shop installed XP using a generic OEM version of XP.
> The
[quoted text clipped - 28 lines]
>>(PS: shops can be brutal, back up any important documents first!, they
>>might just do a system restore)

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